Responsible Gaming —
Play Safe, Have Fun
At 21n, gambling is entertainment. Here you can read about tools to help you stay in control, warning signs to watch for, and ways to get help.
Gaming is an entertainment activity and should be enjoyable. 21n also understands that it can become a problem for some people. That is why our platform includes tools and resources that put each player's safety first.
Players welcomed at 21n must be 21 years of age or older. No one under that age is permitted to use this platform. Always review your gaming habits and check whether they fit within your budget.
Think of gaming as entertainment only — not as a way to make money. Continuing to play in order to recover losses can lead to a worse situation.
Using the self-limit tools we provide, players can set their own limits as they choose. These tools are an essential part of our service and any player can use them instantly, free of charge.
21n's Self-Protection Tools
The following tools are set up at 21n so every player can stay in control of their gaming.
Deposit Limit
You can set a maximum deposit amount per day, week, or month. The limit takes effect immediately and prevents you from depositing beyond it.
Session Time-Out
If you need a temporary break, you can choose a Time-Out. Select any period from 24 hours to 1 month — you will not be able to log in until the period is over.
Self-Exclusion
If you want to stop playing for a longer period, you can choose Self-Exclusion. Once activated, your account cannot be reopened until the set period has ended.
Gaming History Review
Checking your gaming history lets you see how much you have been playing. Looking back at the data helps you understand your own gaming patterns more clearly.
Session Time Reminder
When you have been playing for an extended stretch, a reminder will appear suggesting you take a break. It helps you keep track of your own playing time.
24/7 Support
If you are worried about your gambling, you can reach us any time via Live Chat or at [email protected] in Myanmar language. Each person's situation is handled individually.
Warning Signs to Watch For
Problem gambling doesn't happen overnight. It changes gradually, and you may not notice it yourself. If the signs below appear, be aware that gambling may be becoming a problem —
Consider the following points
- Continuing to gamble in order to recover money you have lost
- Using money meant for your family or your own needs to gamble
- Hiding your gambling time from your family
- Deciding "I'll stop today" while gambling, but being unable to stick to it
- Losing sleep or feeling stressed because of gambling
- Being too afraid to speak up about what you are going through when you gamble
- Gambling affecting your work, education, or relationships
If one or more of these signs apply to you, contact our support service right away or use the self-limitation tools.
How to use the limitation tools
Log in to your 21n account
Sign in to your 21n account and go to Account Settings.
Select the "Responsible Gaming" menu
Open the "Responsible Gaming" section inside Settings.
Choose the tool you need
Select what you want from Deposit Limit, Time-Out, or Self-Exclusion.
Set an amount or a period
Enter an amount for a deposit limit. Choose a period for Time-Out / Self-Exclusion.
Confirm
Review your selection and confirm. The limit will take effect immediately.
You can make a limit stricter right away. To make it less strict, you will need to wait a set period — this is to protect you from making changes without thinking it through.
Responsible Gaming Policy
21n puts player protection first. We have measures in place to uphold player rights on our platform and to promote responsible gaming.
- 21+ Age Verification — Players under 21 are not allowed on the platform. Date of birth is verified during account registration.
- SSL Encryption — Players' financial and personal information is encrypted and protected.
- Fair Play — Game results are produced with verified technology that cannot be manipulated.
- Gaming Limit Tools — You can set deposit limits, Time-Out, and Self-Exclusion according to your own preference.
- 24/7 Myanmar-Language Support — Players can reach us any time of the day with questions or concerns.
- Transparent Gaming History — Players can view their full deposit, withdrawal, and gaming records.
How to get help
Live Chat Support
If you feel that gambling is causing you problems, you can reach 21n's 24-hour Live Chat right away. Support is provided in Myanmar language and your personal information is kept confidential.
Contact by Email
If you prefer to reach out from somewhere private, you can write the details to [email protected]. We will read your message and respond with guidance suited to your situation.
You can request any support related to managing your gambling — setting limits, temporarily closing your account, or setting up Self-Exclusion can all be handled by our support team.
Tips for playing safely
Follow these tips to keep gambling as entertainment only —
Set a gambling budget — Decide in advance how much you will spend each week or month, and do not go over it.
Limit your playing time — Do not play for long stretches at a time. Take breaks in between.
Don't play while under the influence — Playing while drinking alcohol or using substances impairs your judgment.
Accept your losses — Losses are part of gambling. Chasing them to recover can make things worse.
Only play with what you earn — Playing with borrowed money is not a safe practice.
Talk to your family — You can openly discuss your gambling with trusted family members.
Play responsibly and
keep enjoying the games
After setting your limits, you can continue playing games that fit your budget.