21n's Privacy Policy
This policy clearly explains how we collect, store, use, and protect your personal data.
Policy Introduction
21n is an online gaming platform built for players in Myanmar. This Privacy Policy ("Policy") is intended to explain the personal data we collect when you use the website www.21n.wine and its related services ("Services").
Please read this policy carefully. By continuing to use our Services, you agree to the terms set out in this policy. If you disagree with any part of it, please stop using the Services or contact us directly.
21n respects your privacy and commits to handling your data responsibly and with care.
Types of data we collect
To provide our services to you, we collect the following types of information:
Account registration data
- Name (in Burmese or English)
- Mobile phone number
- Username used to log in
- Email address (if provided)
- Date of birth (to verify age 21+)
Financial transaction data
- Deposit / withdrawal records via KBZPay / Wave Money / AYA Pay / CB Pay
- Payment transaction history
- Wallet balance
- Bonus claim and withdrawal records
Technical data
- IP address
- Browser type and version
- Device ID and operating system
- Cookies and session tokens
- Website access time and duration
Game Play Data
- Game Play History
- Bet Amount and Result History
- Session Play Time
- VIP Tier and Cashback History
- Referral Activity History
How is data used?
| Purpose | Description |
|---|---|
| Account Management | To create, verify, and securely maintain your 21n account |
| Financial Transactions | To process deposits and withdrawals smoothly and prevent errors |
| Game Service Delivery | To provide access to slots, live casino, football, cockfighting, and 3D lottery games |
| Customer Support | To respond to your enquiries via 24/7 live chat and email |
| Security Protection | To prevent fraud, money laundering (AML), and unauthorised access |
| Responsible Gaming | To track play patterns, manage services, and support limits set by players themselves |
| Legal Requirements | To retain records in compliance with applicable laws and regulations |
| Platform Improvement | To analyse data and improve the user experience |
Data Sharing Policy
21n will never sell your personal information to third-party advertisers or data brokers. Your data may be shared only in the following circumstances:
Service Providers
Only the data necessary to complete transactions is shared with financial service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay, as well as game intermediary service providers.
Legal Grounds
Data may be disclosed when required by a court order, a request from a regulatory authority, or any other legally mandatory obligation. We will endeavour to notify you in advance whenever possible.
Business Transfer
If we carry out a merger, acquisition, or transfer of business assets, data may be transferred to the receiving organisation. You will be notified in advance if this occurs.
Your Consent
If data sharing is required in a situation not covered by the reasons above, we will obtain your explicit consent before proceeding.
Cookies and Tracking Technology
What Are Cookies
Cookies are small text files stored in your browser. They help our website function better. We use the following types of cookies:
- Essential Cookies: Maintaining your session and performing security checks
- Functional Cookies: Saving your language preference and keeping you logged in
- Analytics Cookies: Understanding website usage patterns (no personal information is included)
Cookie Controls
You can disable non-essential cookie types from your browser settings. Please note that doing so may cause some features of the website to stop working.
You can delete or block cookies from your browser settings (Settings → Privacy → Cookies).
Data Security Measures
21n applies technical and administrative security measures to protect your personal information:
SSL Encryption
All data transmissions are protected with SSL/TLS encryption
Access Controls
Access to your data is strictly limited to authorised personnel only
Password Hashing
Account passwords are never stored in plain text
Threat Monitoring
Logs are reviewed regularly to detect and guard against potential threats
For your own security — create a strong password and never share it with anyone. Avoid entering your login credentials on external websites. If you suspect unauthorised access, contact our customer support immediately.
Data Retention Period
While Your Account Is Active
Data is retained for as long as your 21n account remains active. This is necessary to deliver services, resolve disputes, and maintain legal records.
After Account Closure
Financial records and legally required data will be retained for the period specified by law from the date the account is closed. All other data will be deleted immediately.
Data Deletion Request
Where permitted by law, you may request that your data be deleted. To do so, contact us at [email protected].
Analytics Data
Data used for analysing playing patterns is stored only in aggregated form, without any personally identifying information.
Your Data Rights
Every customer using the 21n platform has the following rights regarding their personal information:
Right to Access
You may request to view the data we hold about you.
Right to Rectification
You may request that inaccurate or incomplete data be corrected.
Right to Erasure
You may request deletion of your data where there are no legal restrictions preventing it.
Right to Restriction
You may request that certain data processing activities be restricted.
Right to Data Portability
You may request that your data be exported in a readable file format.
Right to Object
You may object to data processing for specific purposes.
To exercise any of the rights above, email us at [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time after receiving it.
Age 21+ Restriction
21n's services are intended for players aged 21 and above only. If we become aware that we hold personal information belonging to someone under 21, we will delete that data immediately and close the account.
Although we verify date of birth at registration, if you believe we are handling data belonging to someone under 21, please notify us immediately at [email protected].
Policy Updates
21n may update this Privacy Policy from time to time. Where significant changes are made, they will be prominently announced on the website and, where possible, communicated by email.
Continued use of our services after any changes takes effect will be considered acceptance of the revised policy. Please check this page regularly to stay up to date with any changes.
Contact Details
If you have questions, data requests, or anything else to communicate regarding this Privacy Policy, you can reach us through the following channels:
[email protected]
You can reach us in Burmese through the live chat on the website
Data requests will be answered within five days of receipt
If Your Issue Cannot Be Resolved
If you believe a privacy-related issue cannot be resolved directly with us, you may refer the matter to your country's data protection authority or pursue any other appropriate avenue available to you.